We only accept returns or exchanges if your purchased item is defective or damaged. If you receive a faulty item, please email us with details of the product and the defect. We will guide you through the following steps.

Upon receipt of the returned product, we will thoroughly examine it and notify you via e-mail within a reasonable period whether you are entitled to a replacement due to the defect. If you are entitled to a replacement, we will replace the product with a new one.

For all returns, you must pay and be insured for the shipping charges. You are responsible for any loss or damage to the product during shipment. We cannot guarantee receipt of your returned item. Shipping and handling charges are not refundable. 

All customers agreed to pay import and customs duties, as well as any tariffs on precious metals & gemstones, imposed by the government, on their own. We are not responsible for paying any such duties or tariffs imposed by the local government. If, in a situation, the customer refuses to pay the import duties or tariffs, then the customer is responsible for returning the product to us. 

Since all products sold on the website are prepared from scratch, have a unique design, are personalized, and linked to a person’s date of birth, customized through the full ritual process; under any circumstances, product customization fees and full ritual ceremony fees are non-refundable.